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Research Paper | Management | Volume 15 Issue 4, April 2026 | Pages: 1145 - 1151 | India
Perceptions of Patients regarding Benefits of Accreditation
Abstract: The paper takes a close look at how patients perceive safety and satisfaction within accredited hospitals in India, placing the discussion within the wider expansion of the country?s healthcare sector. It is evident that while growth has been rapid, gaps in quality and access still shape everyday patient experience. Using both primary data from recent fieldwork and secondary sources, the study brings together survey responses and statistical modelling to examine how factors such as waiting time, hospital infrastructure, equipment quality, administrative processes, and ease of navigation inside facilities relate to patient outcomes. The analysis shows that shorter initial assessment time and better physical conditions of hospitals tend to align with higher satisfaction levels, while delays and weak infrastructure quietly erode trust. In my view, what stands out is how strongly patients respond to the built environment and basic service flow, often more than to complex medical processes that remain less visible to them. This suggests that quality improvement in healthcare is not only about clinical excellence but also about the everyday systems patients interact with, from admission to discharge. The study also reflects on safety perceptions, where similar patterns appear, though with some variation across variables. Taken together, the findings offer a grounded view of how accreditation-linked changes are experienced on the ground and where practical attention is still needed.
Keywords: patient satisfaction, patient safety, hospital infrastructure, healthcare quality, accreditation
How to Cite?: Meghna Shrimali, "Perceptions of Patients regarding Benefits of Accreditation", Volume 15 Issue 4, April 2026, International Journal of Science and Research (IJSR), Pages: 1145-1151, https://www.ijsr.net/getabstract.php?paperid=SR26414121901, DOI: https://dx.dx.doi.org/10.21275/SR26414121901