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Student Project | Organizational Performance | Kenya | Volume 12 Issue 12, December 2023

Building and Managing Teams in the Public Sector in Kenya

Abstract: In the workplace, professionals must work together to complete a task or a goal. The purpose of the study is to attempt to review how managers in the public service can improve service delivery by creating teams to handle specified tasks. Public sector employees face complex, volatile, sometimes ambiguous and uncertain demands, usually with contradictory objectives, and if team work is not embraced, the poor delivery of service will continue, to the detriment of the citizens. This paper looks at referenced academic publications on teamwork and will address the theory of developing teams, propose ways to enhance teamwork, review the challenges to teamwork and propose possible solutions to address the challenges. This paper is informed by the traditional and hybrid approaches to building teams. This paper draws its examples from the public sector. The public sector includes the National Government, the County Governments and the Semi - autonomous Government agencies that generate money for the Government. Although, teamwork is a well researched field, its applicability in the public sector remains understudied. The ideal or optimum number of people to a team also remains an understudied area.

Keywords: teamwork, public sector, service delivery, team development, challenges

Edition: Volume 12 Issue 12, December 2023,

Pages: 1035 - 1039