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Research Paper | Business Management | Indonesia | Volume 12 Issue 11, November 2023

The Effect of Perceived Usefulness and Perceived Ease of Use on Continuance Intention with Satisfaction as an Intervening Variable in E-Wallet Users in Yogyakarta

Sujoko ^[5] | Santosa ^[10] | Rhaka | Budiono ^[4]

Abstract: This study aims to analyze the influence of perceived usability, perceived ease of use and satisfaction on the sustainable intention of e-wallets in Yogyakarta. The technique used for sampling is the purposive sampling method, by sending questionnaires to 180 e-wallet users in Yogyakarta with 13 questionnaires rejected because they do not meet criteria. Hypothesis testing was performed using path analysis with the help of the IBM SPSS Statistic 26 program. From the path analysis, satisfaction partially mediates perceived usefulness with a direct effect of 0.187 and an indirect effect of 0.081 with a total influence of 0.268. In the perceived ease of use variable, the satisfaction variable also acts as a partial mediation with a direct influence of 0.214 and an indirect influence of 0.132 with a total influence of 0.346. The results showed that together perceived usefulness, ease of use, and satisfaction had a significant positive effect on continuance intention. Partial perceived ease of use, and satisfaction have a significant effect on continuance intention.

Keywords: Continuance intention, perceived usefulness, perceived of use, satisfaction

Edition: Volume 12 Issue 11, November 2023,

Pages: 223 - 231