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Research Paper | Estate Management | Nigeria | Volume 6 Issue 3, March 2017
Satisfaction with Neighbourhood Quality Attributes in Port Harcourt Municipality
Abstract: This study assessed residents satisfaction with neighbourhood quality attributes in Port Harcourt municipality, Nigeria. The study ascertained residents satisfaction with neighbourhood attributes, sanitation attributes and residential quality of life. Neighbourhood attributes were studied in situ without experimental manipulation and at one period in time, i. e. the study adopted a passive-observational research design. The study utilized both secondary and primary data sources. Primary data was collected using face-to-face administration of a largely pre-coded household questionnaire, to a probability sample of 726 respondents, drawn from the 2 neighbourhoods. Data analysis was based on responses from 725 questionnaires retrieved and the univariate analytical method was adopted. The study found that high percent of residents were dissatisfied with neighbourhood quality attributes such as electricity supply, water supply and waste collection and disposal and safety of lives and property. The study found that neighbourhood satisfaction index of the city was moderate. The study further indicated that27.2 %of the residents were unhappy with their residential quality and 8.8 % of the residents were delighted with their residential quality. The study concluded that in the provision of public infrastructure and services, the perceptions and preferences of the beneficiaries/target population must be seriously taken into account to achieve user satisfaction. The study recommended that government should take advantage of funds available in the National Urban Development Bank, assistance from international development agencies and through private-public-partnership (PPP) arrangement for adequate provision and maintenance of infrastructure and amenities and educate residents on good environmental management.
Keywords: Neighbourhood, quality, satisfaction, planned areas, Port Harcourt
Edition: Volume 6 Issue 3, March 2017,
Pages: 382 - 390