Development and Standardization of Scale to Assess the Satisfaction and Expectation of Older Adults in Old Age Homes

Shamsi Akbar | S.C.Tiwari | Rakesh Kumar Tripathi ^[3] | Ambrish Kumar | Nisha Mani Pandey

Abstract: Objective To develop a scale to assess the satisfaction and expectation of older adults in Old Age Home Methods This study was a cross-sectional study design. The initial draft of the questionnaire had 5 domains viz. physical structure, services provided, life style, financial and social relationship comprising a total of 33 questions. After peer review by experts, final draft of this instrument contains a total of 26 questions. Each questions were on 5-point Likert scale (lowest being 1 and highest being 5). Cronbach's alpha intra-class correlation coefficient (ICC) was measured for reliability analysis. Results The questionnaire had good repeatability. The Cronbach's Alpha was >0.50 for all the items indicating the better reproducibility of the questionnaire with significant intra-class correlation coefficient (0.67, 95%CI=0.42-0.81, p=0.001). Majority of the domains were significantly correlated with each others, although the correlation coefficient was not high indicating better understanding of the questions as well as scores to be responded. The Cronbach's Alpha was >0.60 for all the domains when scores were added within each domain's questions with significant intra-class correlation coefficient (0.74, 95%CI=0.42-0.88, p=0.0001). Qualitatively, most of the respondents perceived about the availability of Old Age Home. Conclusions The new scale appears to be valid and reliable for assessment of satisfaction and expectation of the residents in Old Age homes.

Keywords: Satisfaction and expectation, older adults, Old Age homes

Edition: Volume 4 Issue 1, January 2015,

Pages: 645 - 650