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Research Paper | Information Technology | Volume 15 Issue 5, May 2026 | Pages: 1657 - 1661 | United States
Approaches to Incident Management and SAP S/4HANA Stabilization within Application Management
Abstract: This article examines how incident management should be rethought for SAP S/4HANA stabilization within application management, with particular attention to order-to-cash landscapes, cross-module dependencies, and post-go-live operational volatility. The topic is relevant to regulated, transaction-intensive environments where ERP incidents affect billing, logistics execution, compliance, and finance simultaneously. The study treats stabilization as an operational design problem within application management. The source base comprises 10 recent publications and industry materials covering ERP post-implementation support, IT service management, DevOps governance, monitoring, SAP process intelligence, and AI-enabled incident handling. The analytical part identifies three converging lines of effective stabilization: structured AMS governance, multi-layer observability tied to business processes, and knowledge-based incident routing with feedback into problem management. The article proposes an implementation logic, a monitoring model, and a decision framework for enterprise SAP support organizations after migration or a major transformation.
Keywords: SAP S/4HANA, application management, incident management, stabilization, AMS, ITSM, DevOps, order-to-cash, observability, process mining
How to Cite?: Rana Sudeepta, "Approaches to Incident Management and SAP S/4HANA Stabilization within Application Management", Volume 15 Issue 5, May 2026, International Journal of Science and Research (IJSR), Pages: 1657-1661, https://www.ijsr.net/getabstract.php?paperid=SR26519135300, DOI: https://dx.dx.doi.org/10.21275/SR26519135300