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Research Paper | Nursing | Iraq | Volume 13 Issue 2, February 2024
Patient Satisfaction with Nursing Care Based on Newcastle Satisfaction with Nursing Scale in Erbil / Iraq
Mazin A. Hajy | Khadija M. Ahmed | Nyaz S. Ahmed | Hamdia M. Ahmed
Abstract: Background and Objective: Patient satisfaction with nursing care remains essential in explaining patients' perceptions of service quality. Accordingly, healthcare institutions need to check and be highly concerned about consumers' requests and evaluations periodically and continuously. The study aimed to measure the patients' experiences and satisfaction with nursing care who were admitted in the government hospitals in Erbil - Iraq, using the Newcastle Satisfaction with Nursing Scale (NSNS). Method: A cross-sectional descriptive study was conducted; the data were collected from 100 patients in the main hospitals in Erbil-Iraq (Rezgary, Maternity, and Hawler Teaching hospitals) on the day of the discharge or transfer to another ward by using the questionnaire of Newcastle Satisfaction with Nursing Scale (NSNS) which consists of 3 sections; experience scale, satisfaction scale, and patient's demographic information. The Experiences of Nursing Care Scale(Experience Scale) consists of 26 statements and the Satisfaction with Nursing Care Scale (Satisfaction Scale) consists of 19 statements. Item scores for each scale are transformed and summed so that the two scale scores range from 0 to 100. An Experience Scale score of 100 signifies that the patient perceived that they experienced the best possible care, and a Satisfaction Scale score of 100 indicates that they were 100% satisfied with that care. Results: The correlations between variables were analyzed using the Kruskal-Wallis tests. A total of 100 patients participated in the study. The Experience of Nursing Care Scale and Satisfaction with Nursing Care Scale were highly significantly correlated (p <0.001). The average result on the 'experience' scale was 52.83 (Median 51.92), and on the 'satisfaction' scale was 53.10 (Median 50.00). The result indicated that there was statistically significant difference between mean rank of 'satisfaction with nursing care' scale with residence (p= 0.031), marital status (p=0.005), current duration of admission (p=0.005) and type of patient's room (p=0.001), while the mean rank of 'experience of nursing care' scale with age (p=0.371), gender (p=0.485), educational level (p=0.709), occupation (p=0.898) and previous admission (p=0.986) were not statistically significant. Conclusion: The overall mean NSNS score in Erbil governmental hospitals shows a moderate level of patient satisfaction with nursing care. Further studies are recommended to determine the factors behind the moderate scale of patient satisfaction with nursing care to improve the quality of health services.
Keywords: patient satisfaction, nursing care, NSNS, cross-sectional study, Erbil, Iraq
Edition: Volume 13 Issue 2, February 2024,
Pages: 1320 - 1325