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Masters Thesis | Information Technology | Kenya | Volume 12 Issue 5, May 2023

Critical Success Factors in Enterprise Resource Planning Systems Implementation in Kenyan Universities

Koech Charles Cheruiyot

Abstract: Enterprise Resource Planning (ERP) systems provide institutions with the opportunity to integrate individual stand - alone information systems thereby becoming a significant tool to improve transparency, efficiency and effectiveness. However, most institutions in Kenya have not successfully implemented it and thus not realizing the envisioned benefits. The objective of the study was to find out critical success factors in implementation of ERP in universities. The researchers adopted a case study methodology and the main instruments of data collection were structured questionnaire, administered through purposive and random sampling, and semi - structured interviews. The research targeted a population of 450 respondents; which yielded a possible sample of which 210; out of that, 160 questionnaires were returned duly filled representing 76% of targeted sample drawn from different ERP user departments. The researchers found out 10 critical factors grouped into processes and specifications, organizational and operational factors, usability factors, and people factors. The study recommends teamwork mentality besides top management playing a leading role during ERP implementation. Other recommendations include Business process reengineering and software modification to be considered simultaneously in ERP implementation, management and the employees should receive ERP - concerned education and training before, during and even after ERP implementation, ERP interface design should be appealing and easy to use, amongst others.

Keywords: Enterprise Resource Planning, ERP, Critical Success Factors, CSFs, Information Systems, Implementation, Integration

Edition: Volume 12 Issue 5, May 2023,

Pages: 696 - 700