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Research Paper | Paramedical Science | India | Volume 14 Issue 4, April 2025 | Popularity: 5.7 / 10
Evaluating the Impact of Patient Convenience Factors on Healthcare Outcomes: A Comprehensive Analysis
Rashmi, Ajab Singh Choudhary, Harshit Thakur
Abstract: Background: Patient convenience factors, such as accessibility, hospital infrastructure, staff competence, technology integration, personalized care, affordability, and treatment adherence, significantly influence healthcare outcomes and satisfaction. Evaluating these factors is essential to improve service quality in private hospitals. Material and Methodology: This cross - sectional study included 200 adult patients (?18 years) from private hospitals in Moradabad, India. Data were collected using structured questionnaires covering demographic characteristics, healthcare accessibility, service utilization, and satisfaction levels. Statistical analyses, including Pearson correlation and multivariate regression, were performed using SPSS version 26.0, with p < 0.05 considered statistically significant. Results: In our study 56.0% being male and 44.0% female and most participants resided within 5 km of the hospital (42.5%) and used personal vehicles for transportation (53.0%). Waiting times significantly influenced satisfaction, with 45.0% of participants waiting 30?60 minutes. Correlation analysis revealed moderate negative associations between hospital distance and satisfaction and waiting time and satisfaction. Staff competence and technology integration were positively associated with satisfaction, while out - of - pocket expenses had a negative correlation. Treatment adherence showed a strong positive correlation with health outcomes. Multivariate regression analysis identified staff competence, technology integration, and treatment adherence as significant predictors of satisfaction and health outcomes. Conclusion: Patient convenience factors, particularly accessibility, staff competence, technology integration, and treatment adherence, play a crucial role in enhancing healthcare outcomes. Reducing waiting times, improving hospital infrastructure, and promoting digital integration can significantly enhance patient satisfaction.
Keywords: Patient satisfaction; Healthcare accessibility; Service quality; Treatment adherence; Private hospitals
Edition: Volume 14 Issue 4, April 2025
Pages: 1811 - 1814
DOI: https://www.doi.org/10.21275/SR25421125841
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