International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Call for Papers | Fully Refereed | Open Access | Double Blind Peer Reviewed

ISSN: 2319-7064




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Informative Article | Science and Technology | India | Volume 12 Issue 11, November 2023 | Rating: 3.2 / 10


Enhancing PEGA Knowledge Management with AI: Transforming Customer Service

Aindrila Ghorai [5]


Abstract: The integration of artificial intelligence (AI) into knowledge management (KM) systems has revolutionized how organizations handle, process, and utilize information. PEGA, a leader in business process management and customer relationship management solutions, has incorporated AI to enhance its Knowledge Management capabilities. This paper explores how PEGA AI can be utilized to improve the efficiency and effectiveness of knowledge management within organizations, discussing the benefits, implementation strategies, and potential future developments.


Keywords: PEGA, Knowledge Management (KM), Natural Processing Language (NLP), Artificial Intelligence (AI), Voice AI, Customer Service, Increased Efficiency, Cost Saving


Edition: Volume 12 Issue 11, November 2023,


Pages: 2193 - 2195



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