Moodle Satisfaction Levels during Online Assessments in Selected Public Universities in Kenya

Mwangi Erick Gicheru | Dr. Rosemary Imonje | Jeremiah Kalai

Abstract: Online learning is currently major focus in higher institution of learning which aims to bridge the gap of digital divide. Diverse learning management system are available for actualizing online education and one such platform is Modular Object Oriented Dynamic Learning Environment platform which enables universities and colleges in carrying out teaching and learning including assessment virtually. In Kenya over third of public universities in have adopted Moodle platform for offering online learning which gained momentum during the outbreak of COVID-19 pandemic where all institutions were required to offer online learning. The current study investigates undergraduate satification with Moodle LMS feedback features in public universities in Kenya. The study targeted a population of 546, 699 undergraduate students. A sample of 1, 969 students were randomly drawn from three newly established and three oldest universities in Kenya. This study was based on constructivism theory as expounded by Vygotsky's. The study established that is no significant relationship between Moodle evaluation features and student's satisfaction on online assessment. Approximately 85% of students reckoned they are satisfied with quality of questions found at end of each topic while 62% of students were satisfied with online assignment and discussion marks awarded. The study also found 66% of learners are not satisfied with "my report" generated in MOODLE LMS while 85% were satisfied with confidentiality of their marks through Moodle. The study also found moodle database is the most proffered feedback feature since it provided response almost immediate. Other findings: online examinations cause anxiety and promotes cheating and finally. Not all course units taught should be assessed online. The study recommends majority of public universities in Kenya should provide conducive environment for online assessment including addressing challenges associated with online assessment in order to increase student's satisfaction with MOODLE online assessment.

Keywords: elearning, MOODLE, online assessment, learning management system, online quizzes, satisfaction

Edition: Volume 12 Issue 2, February 2023,

Pages: 104 - 113