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Research Paper | Economics | Malaysia | Volume 3 Issue 9, September 2014

Seamless Freights Movement towards the Quality Services at Cross Border Checkpoints between Malaysia and Thailand

Mustakim Melan | Rohafiz Sabar

Abstract: The research aims to investigate the services of commercial vehicle operators at cross border checkpoints at Bukit Kayu Hitam and Padang Besar. The literature review was established on the relevant ways in road transport activities through their quality services as practiced by drivers of commercial vehicles in road transport industry at foreign countries. It also covers drivers roles specifically on perception towards the quality services in their daily activities, linking to contribution towards bilateral trades. Moreover, the cross border business involves logistical requirements, movements, government, and regulatory functions for better opportunities and services through transaction at border checkpoints. The survey was conducted by using respective stakeholders at cross border check points. The Regression Analyses and ANOVA were used to measure the correlation of the services. The finding suggests that the establishment for better services should begin with proper used of service qualitys frameworks and commitment by all stakeholders. This is to ensure for better services towards bilateral trades with seamless freight movement at the border checkpoints. The framework is suggested for future bilateral business at cross border check points for both countries in future.

Keywords: Drivers, Road Transport, Cross Border Checkpoints, Bilateral Trades, Quality Services Frameworks, Seamless Movements

Edition: Volume 3 Issue 9, September 2014,

Pages: 1619 - 1627