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Review Papers | Business Administration | Volume 15 Issue 2, February 2026 | Pages: 692 - 695 | Zambia
Supply Chain Resilience Strategies and Organizational Performance in Public-Sector Agri-Food Operations: Evidence from Zambia National Service Milling Plants
Abstract: Agri-food supply chains in developing economies are increasingly exposed to disruptions arising from climatic volatility, infrastructural weaknesses, and market instability. In Zambia, maize milling is a strategic sector for national food security, yet milling operations continue to face persistent supply chain disruptions that undermine efficiency, cost control, and service reliability. This study examined how supply chain resilience strategies influence disruption mitigation and organizational performance within Zambia National Service (ZNS) milling plants located in Mpika, Chongwe, and Monze districts. Drawing on Inventory Theory, Stakeholder Theory, Resource Dependence Theory, and Supply Chain Resilience Theory, the study adopted a descriptive case study design using a mixed-methods approach. Data were collected from 60 respondents through structured questionnaires and semi-structured interviews with supply chain personnel and managers. Quantitative data were analysed using descriptive statistical techniques, while qualitative data were analysed thematically. The findings indicate that ZNS milling plants experience frequent supply chain disruptions, predominantly driven by delays in raw maize supply, transportation bottlenecks, climate variability, and internal coordination deficiencies. These disruptions significantly reduced production efficiency, increase operational costs, and weakened customer satisfaction. Although resilience strategies such as buffer stock maintenance, alternative sourcing, and responsive operational adjustments were in place, their overall effectiveness remained moderate due to constrained storage capacity, weak forecasting systems, and limited digital integration. The study concludes that strengthening internal supply chain capabilities, supplier collaboration mechanisms, and technology-enabled planning systems is critical for improving resilience and organizational performance. The study contributes empirical evidence to the limited literature on public-sector agri-food supply chains in Sub-Saharan Africa.
Keywords: supply chain resilience, organizational performance, public-sector, milling industry, Zambia
How to Cite?: Like Likando, "Supply Chain Resilience Strategies and Organizational Performance in Public-Sector Agri-Food Operations: Evidence from Zambia National Service Milling Plants", Volume 15 Issue 2, February 2026, International Journal of Science and Research (IJSR), Pages: 692-695, https://www.ijsr.net/getabstract.php?paperid=MR26207145829, DOI: https://dx.dx.doi.org/10.21275/MR26207145829