Business Process Automation and Re-Engineering Using Bizagi: Case Study on Loan Request Process

Fatimah Alruwaili, Layla Almalki, Dr. Salma Mahgoub

Abstract: Business Process Automation (BPA) has become a demand to all types of organization, the automation is used recently in many sectors, regarding banking sector, automation is proved its important for this sector, hence transfer banking transactions from traditional ways that include stress, crowded queues in customer service department, paper applications and waiting for long time to get the answer whether request approved or rejected. Business process automation has emerged as a part of business process re-engineering (BPR), which in turn formulate an important part of Enterprise Resources Planning, the process which must be done recently due to advances and enlargement in business fields. This study presents loan request automation by using the bizagi application. The research outcomes proved that loan request automation reduces time-wasting and efforts for users and banks as well.

Keywords: Business process, re-engineering, BPR, BPA, ERP, Bizagi, Loan Request