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Research Paper | Economics | Indonesia | Volume 5 Issue 10, October 2016

Pro-Poor Public Service Performance of PDAM in the Province of Southeast Sulawesi

Syamsul Anam | Syamsir Nur

Abstract: The fulfillment of the need of clean water is one of the basic services that should be provided by local governments. The responsibility of providing clean water services by local governments generally involve the private sector through the Regional Water Company (PDAM). Any involvement of business entities in public service delivery tends to create a conflict of interest that would affect the fulfillment of the need for clean water, especially in the lower income groups / poor. Therefore, it is important to analyze why clean water service by PDAM is inaccessible and unaffordable especially for the low-income households. This study analyzed the relationship between PDAM service performance in generating pro-poor public services by using Partial Least Square (PLS) method. The unit of analysis is the household customers both in urban and rural areas. This research resulted in the finding that the performance of PDAM generate pro-poor public services. Because of the quality of service and coverage needs to be improved so that water could reach and accessible to low-income people / poor.

Keywords: Public Service, PDAM, PLS

Edition: Volume 5 Issue 10, October 2016,

Pages: 1249 - 1253