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Research Paper | Nursing | India | Volume 9 Issue 1, January 2020

Is there any Gap between Patients Expectations and Level of Satisfaction with Nursing Care?

Dulley Choku | Purnima Kundu ^[3]

Abstract: Patient satisfaction has been viewed as a valid outcome measure of a healthcare delivery system. Satisfaction evaluations reflect the expectations from the patients' point of view and compare with the realities of the care received. A study was carried with the objectives of finding out patient's expectation and level of satisfaction and their relationship. A cross-sectional descriptive survey was conducted with 100 purposively selected patients admitted in Tomo Riba State Hospital, Arunachal Pradesh. Demographic data was collected by using an interview schedule; Patients' expectation and satisfaction were measured by rating scale. The results revealed that all (100%) patients had high expectations regarding nursing care. All (100%) patients had high expectations regarding comprehensive care, psychological care, communication and comfort. In the area of elimination, 32% of the patients had low expectation. Most (96%) of the patients were satisfied with psychological care and ethical performance of the nurses.43% patients were highly satisfied with comprehensive care.93% of them were satisfied with diet and comfort provided by the nurses.37% patients expressed their high satisfaction in patient education. The obtained r value (0.072, df 98 at 0.05) implies that there is very weak positive relationship exists between patient's expectation and level of satisfaction.

Keywords: Patient's expectations, Patient's satisfaction, Nursing care

Edition: Volume 9 Issue 1, January 2020,

Pages: 390 - 394

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