Determinants of e-Government Adoption in Improving Public Services Delivery in Immigration Department Arusha Region, Tanzania

Onesmo Mbilinyi | Samwel Marwa Werema ^[6]

Abstract: The paper assesses the determinants of the e-Government in improving public service delivery in Arusha Regional Immigration Office, Tanzania. It is a descriptive research designed to adopt the survey method using the questionnaire and interviews. A sample 60 respondents was used. The data was analysed using the descriptive and inferential methods. The study finds that infrastructure especially Information Technology influences the way e-Government has improved the public services delivery in Immigration Department in Tanzania. This suggests that the efficiency and effectiveness of the public service delivery are significantly related to e-Government. The study recommends that there is need to improve on e-Government infrastructure in order to improve public services delivery especially in immigration such as online payments, applications of e-passport, e-visa, and e-permit. It is also recommended that the information security policy and guidelines should be put in place at Government policies in order to make sure the benefits of e-Government are realized fully.

Keywords: e-Government, Public Service Delivery, Online Payments, e-Passport, e-Visa, and e-Permit

Edition: Volume 8 Issue 6, June 2019,

Pages: 254 - 259