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Research Paper | Business Management | Kenya | Volume 6 Issue 9, September 2017

Challenges Facing Human Resources Departments in its Functions of Change Implementation and Management: Evidence from Telkom Kenya

Joan Bii

Abstract: In organizations change is an integral part of growth. Organizations that are able to respond effectively to change stay ahead of their competitors in the common market. The study was carried out to identify the contribution of the Human Resources Department to the management and implementation of organizational change at the Telkom Kenya. Based on the study, this paper examines the challenges that HRD faces in trying to implement and manage change. The study used a conceptual framework where the contribution of HRD was itemized as independent variable and change management as a dependent variable. The study employed a descriptive case study design. It targeted the entire management and staff of Human Resource Department of Telkom Kenya in North Rift Valley Region which was 66 in total. A census was carried out since the population was manageable. The research utilized a questionnaire and interview schedule as methods for collecting data. Descriptive and inferential statistics methods were used for data analysis and interpretation. Frequency distribution tables, bar graphs and pie charts were used to present the results. The study established that the HRD in Telkom Kenya faces numerous challenges, the leading of which was poor management support, lack of employee engagement and improper communication of change. It was therefore recommended that training of employees on change can enhance their participation and cooperation during implementation and management.

Keywords: Challenges, Human Resources Department, Implementing, Managing Change, Telkom Kenya

Edition: Volume 6 Issue 9, September 2017,

Pages: 1575 - 1579

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