Creating Value Model Based on Sipakatau Bugis Philosophy through Experience of Regional Public Hospital Services in South Sulawesi, Indonesia

Armin, Alimin Maidin, Indahwaty Sidin, Fridawati Rivai, Harun Achmad

Abstract: This study aims to build a model of creating value based on philosophical values through the experience of Bugis through increasing the equity of regional public hospital services in South Sulawesi. The chosen research locations were AndiMakkasau Regional Public Hospital in Pare Pare, Siwa Regional Public Hospital in Wajo District, Lamadukelleng Regional Public Hospital in Wajo District, and Tenriawaru Regional Hospital in Bone District. The type of this research is qualitative and quantitative and the respondents in this study were inpatients from four hospitals in South Sulawesi above. The results of this study are the formation of the Sipakatau Experience model. The Sipakatau Experience model as a creating value of patients based on the Bugis philosophy illustrates the importance of culture in daily implementation of service delivery in hospitals, because patients as humans want to respected according to their dignity.

Keywords: Creating value, Sipakatau, Experience, Bugis philosophy, Regional public hospital