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Research Paper | Management | Volume 15 Issue 4, April 2026 | Pages: 1889 - 1894 | India
Importance of Information Technology and Communication Systems in Home Healthcare Services
Abstract: Home healthcare services are increasingly becoming an essential part of modern healthcare systems, especially with aging populations, chronic diseases, and the need to reduce hospital stays. Information Technology in home healthcare refers to the use of digital tools, software, and devices to collect, store, manage, and share patient information. Communication systems such as mobile apps, video conferencing, and wearable devices play a crucial role in monitoring patients' health conditions in real time. Communication systems also enable real-time interaction between patients, caregivers, and healthcare professionals, regardless of physical distance. The present study is done to study the importance of information technology platforms in a select homecare service. The study population was divided into three groups-patients, doctors, and IT support staff. The size of the sample is 200 and a simple random sampling technique has been used. Data was collected by issuing questionnaires comprising of three questions to each of the groups separately. The major findings are that from the patient group, 26% reported the booking of appointments to be easy. 32% reported the usage of mobile application pertaining to viewing their data as very difficult. 32.5% reported that the time taken to get their appointment fixed was moderately long, taking about 2 to 3 hours. 31% of the doctors have said that the process of prescription writing to be easy as the software provides them with a master list of symptoms, and generic names of drugs and dosages so that the options can be directly selected from the list. The study suggests that the booking process can be made shorter by a properly coordinated communication system between the patients, PREs, doctors, and the marketing team.
Keywords: Communication Systems, Home healthcare, Information Technology, Mobile application, Telemedicine
How to Cite?: Dr. D. Shreedevi, "Importance of Information Technology and Communication Systems in Home Healthcare Services", Volume 15 Issue 4, April 2026, International Journal of Science and Research (IJSR), Pages: 1889-1894, https://www.ijsr.net/getabstract.php?paperid=SR26429160445, DOI: https://dx.dx.doi.org/10.21275/SR26429160445