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Analysis Study Research Paper | Computer Science | Volume 15 Issue 4, April 2026 | Pages: 1494 - 1498 | India
E-SEVA Sahayam - A Citizen-Centric Mobile Application for Digital Governance
Abstract: e-Seva Sahayam is a citizen-centric mobile application designed to simplify access to government services and improve transparency in public administration. The system acts as a digital bridge between citizens and government departments by providing step-by-step guidance for availing services, including information on required documents, eligibility criteria, and processing procedures. The application incorporates key features such as grievance registration and tracking, service eligibility checking, and digital appointment booking, which reduce complexity and improve efficiency in service delivery. It also enhances user convenience by offering a centralized platform where users can access multiple services without the need for repeated office visits. By improving accessibility, reducing manual effort, and increasing transparency, e-Seva Sahayam contributes to more efficient and user-friendly digital governance. The system demonstrates how mobile technology can enhance public service delivery and empower citizens through easy access to information and services.
Keywords: e-Seva Sahayam, Digital Governance, Mobile Application, Transparency
How to Cite?: Muhammed Muhasin, Rinsa Rees, "E-SEVA Sahayam - A Citizen-Centric Mobile Application for Digital Governance", Volume 15 Issue 4, April 2026, International Journal of Science and Research (IJSR), Pages: 1494-1498, https://www.ijsr.net/getabstract.php?paperid=SR26423125535, DOI: https://dx.dx.doi.org/10.21275/SR26423125535