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Research Paper | Law | Volume 15 Issue 4, April 2026 | Pages: 442 - 445 | India
Online Dispute Resolution in the Banking Sector
Abstract: Online dispute resolution (ODR) is a method that uses technology to help resolve disputes between parties. It is mainly associated with negotiation, mediation, or arbitration, or a mix of the three. In this way, it is often viewed as the online version of Alternative Dispute Resolution (ADR). However, traditional dispute resolution methods can be improved with ODR, which brings in new ways and technologies for resolving disputes via the Internet. In today?s digital world, disputes are common in areas like e-commerce, fintech, consumer protection, and global trade. ODR is a practical and innovative solution that addresses complex commercial agreements, the growing use of the internet, and a crowded court system. In India, online dispute resolution can be described as the process of resolving disputes outside the courtroom using online platforms and digital tools. It uses video conferencing, electronic document sharing, and automated workflow technologies to aid resolution. ODR builds on traditional ADR techniques, such as mediation, arbitration, and negotiation, making them more effective and convenient. Parties can resolve conflicts at a low cost without the lengthy and expensive court processes. ODR also features video mediation, where traditional mediation takes place through Zoom or other video applications. Depending on the platform, parties can work together to create settlement language and access other documents during mediation. ODR is not a completely new type of dispute resolution; rather, it offers a new way to deliver established ADR techniques like arbitration, mediation, and conciliation. It uses technology to improve access, speed, and efficiency.
Keywords: Online Dispute Resolution, Alternative Dispute Resolution (ADR), Mediation, Consumer Protection, E- Commerce
How to Cite?: Yash Bhatnagar, Dr. Sheeba Ahad, "Online Dispute Resolution in the Banking Sector", Volume 15 Issue 4, April 2026, International Journal of Science and Research (IJSR), Pages: 442-445, https://www.ijsr.net/getabstract.php?paperid=SR26405142823, DOI: https://dx.dx.doi.org/10.21275/SR26405142823