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Research Paper | Psychology Science | Volume 15 Issue 6, June 2026 | Pages: 416 - 422 | Republic of the Congo
Effects of Creativity and Innovation on the Performance of Hotel La Source in Lubumbashi
Abstract: This study examines the effects of creativity and innovation on the performance of Hotel La Source in Lubumbashi. It is structured around a primary research question aimed at assessing the impact of these factors on performance, complemented by a sub-question concerning the practices of the stakeholders. The research is situated within the constructivist paradigm, which considers social reality as a construction of the actors, and adopts an inductive approach based on field-collected data. These data were gathered through direct observation and semi-structured interviews, then analyzed using a thematic approach. The results indicate that creativity and innovation are manifested in both interior and exterior design, culinary offerings with the creation of new dishes, and service quality. They are also reflected in the hotel's structured organization across multiple departments. These practices contribute significantly to improving the overall performance of the establishment. We extend our gratitude to Dr. Kawit Yav Lucide and Ms. Ntumba Nyemba Eunice for their contribution to the collection of empirical field data.
Keywords: Creativity, Innovation, Performance
How to Cite?: Katenda Kankokwe Cathy, "Effects of Creativity and Innovation on the Performance of Hotel La Source in Lubumbashi", Volume 15 Issue 6, June 2026, International Journal of Science and Research (IJSR), Pages: 416-422, https://www.ijsr.net/getabstract.php?paperid=SR26329214519, DOI: https://dx.dx.doi.org/10.21275/SR26329214519