Users' Satisfaction of Library Resources and Services: A Study of Rammohan College Library, Kolkata

Gargi Das, Dr. Madhab Ghosh

Abstract: The objective of this study is to evaluate the level and status of users' satisfaction with of Library resources and services at the Rammohan college Library, Kolkata, West Bengal. A descriptive survey method was adopted for the present study. A self - developed questionnaire User Satisfaction Survey Scale (USSS) was distributed among various users (i. e. students, and faculty members) to collect relevant data regarding theirsatisfaction. All 614 filled - in questionnaires were received and analysed accordingly. Based on finding, some recommendations have included in this present study to increase user?s satisfaction from the Rammohan college libraries.

Keywords: Users' satisfaction, Library resources, Library services