Designing an End-to-End Case Management Solution: From Case Creation to Closure

Jayaprakash Thatiparthi

Abstract: This article presents a structured framework for designing comprehensive case management solutions, covering processes from initial case creation to final case closure. It addresses critical elements such as case capture mechanisms, automated routing, escalation based on service level agreements, collaborative case resolution, and case disposition recording. The purpose of this paper is to provide a scalable, efficient, and user-centric approach to case handling that ensures service excellence and compliance with operational standards.

Keywords: Case Management, Case Assignment, Escalation Management, SLA Compliance, Customer Support Systems, Case Resolution, Case Closure, CRM Best Practices

How to Cite?: Jayaprakash Thatiparthi, "Designing an End-to-End Case Management Solution: From Case Creation to Closure", Volume 14 Issue 5, May 2025, International Journal of Science and Research (IJSR), Pages: 589-589, https://www.ijsr.net/getabstract.php?paperid=SR25508201524, DOI: https://dx.doi.org/10.21275/SR25508201524