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Case Studies | Mathematics and Informatics | India | Volume 14 Issue 3, March 2025 | Popularity: 5 / 10
A Practical Approach for Studying the Impacts of a Queuing Model to Enhance Restaurant Service
Dr. Mamata Kuila, Aiswarika Sahoo
Abstract: In the restaurant business, effective queue management is essential for increasing client happiness and boosting profits. This study describes a queuing model created for a restaurant to enhance the system and reduce client wait times. The model simulates and analyses the queuing dynamics in the restaurant environment by taking into account a variety of variables, including arrival rates, service times, and customer behaviour. This paper makes an effort to show that, when considered in a real-world setting, queuing theory conforms to the model. We obtained the information from Venus, a dining establishment in Bhubaneswar, Odisha. By the application of Little's law and the M/M/1 queuing model, we have produced significant metrics such as arrival rate, service rate, utilization rate, waiting time in the queue, and the rate of prospective clients departing.
Keywords: Queue, arrival rate, service rate, Poisson distribution, exponential distribution
Edition: Volume 14 Issue 3, March 2025
Pages: 540 - 544
DOI: https://www.doi.org/10.21275/SR25308101536
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