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Research Paper | Information Technology | India | Volume 14 Issue 2, February 2025 | Popularity: 6 / 10
Cybersecurity and Data Privacy in Hospitality and Tourism Industry: Unveiling the Challenges and Risk Mitigation Strategy: A Research Review
Hrsikesa Pankaj
Abstract: The hospitality industry is built on trust and reputation, with guests entrusting hotels, restaurants, and other hospitality providers with sensitive personal and financial information. However, the industry faces an escalating threat from cyber-attacks, with hackers targeting guest data, payment systems, and operational infrastructure. Cybersecurity and data privacy has become a critical concern for organizations across the globe. The increasing reliance on digital systems and rapid growth of technology has created new vulnerabilities that can be exploited by cybercriminals. The hospitality industry is a prime target for cyber-attacks, with sensitive guest data and complex operational systems. This study explores the current state of cyber security and data privacy in the hospitality industry, examining the challenges, threats, and vulnerabilities faced by hotels, restaurants, and other hospitality providers. In the modern hospitality industry, digital advancements have revolutionized guest experiences and operational efficiency. However, this transformation also introduces significant cybersecurity risks. As hotels, resorts, and other hospitality businesses increasingly rely on technology for bookings, payments, and personalized services, they become prime targets for cyber-attackers. We identify the best practices and design proactive strategies for improving cyber security and data privacy and provide recommendations for hospitality companies seeking to protect data and maintain the trust of their guests.
Keywords: Cybersecurity, Data Privacy, hospitality and tourism industry, cybersecurity resilience, practical framework, actionable recommendations
Edition: Volume 14 Issue 2, February 2025
Pages: 354 - 362
DOI: https://www.doi.org/10.21275/SR25205142950
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