Establishing a Business Performance Improvement Unit in the Utility Sector

Ruba Abdalla Abualhuda, Noora Alkhatib

Abstract: Utility organizations often face fragmented improvement efforts and a lack of structured follow-up, leading to inefficiencies and misalignment. This paper presents a framework for establishing a centralized Business Performance Improvement (BPI) Unit using Lean, Six Sigma, and the DMAIC methodology to address these issues. The proposed unit structure includes distinct pillars for process improvement, business support, and quality innovation, supported by qualified staff and a unified governance system. A centralized tracking database ensures transparency and informed decision-making. The framework fosters strategic alignment, operational efficiency, and sustainable performance. The paper concludes by recommending capability development and digital integration to enhance the long-term impact of BPI units.

Keywords: Business Performance Improvement, Continuous Improvement, Lean Six Sigma, Governance Framework, Process Improvement

How to Cite?: Ruba Abdalla Abualhuda, Noora Alkhatib, "Establishing a Business Performance Improvement Unit in the Utility Sector", Volume 14 Issue 12, December 2025, International Journal of Science and Research (IJSR), Pages: 2063-2068, https://www.ijsr.net/getabstract.php?paperid=SR251223130706, DOI: https://dx.doi.org/10.21275/SR251223130706