Automation of Business Processes in the IT Sector: From Robotization to Intelligent Ecosystems

Vitalii Yakymenko

Abstract: In the context of the rapid deepening of digital transformation, business process automation (BPA) acts as one of the fundamental determinants of the competitiveness of companies in the IT sector. The study is aimed at the development and theoretical and methodological substantiation of a conceptual model for the strategic implementation of BPA in IT organizations, which synthesizes technological, organizational, and strictly strategic dimensions. The methodological basis of the work includes a systematic literature review using data sets from Scopus, Web of Science, IEEE, and ACM, as well as a qualitative analysis of relevant case studies. The results obtained indicate that the development of BPA follows a trajectory from the robotization of routine operations to intellectualized systems based on artificial intelligence (AI) and machine learning (ML); this trend is empirically confirmed by an increase in the level of AI adoption from 55% in 2023 to 72% in 2024. The paper presents a conceptual maturity model structured around five key domains: strategic alignment, governance system, technological infrastructure, human capital, and organizational culture. Case analysis demonstrates that a highly mature, systematically structured approach to automation makes it possible to ensure productivity gains at the level of 300?375%. The conclusion substantiates that the long-term sustainability and effectiveness of BPA are determined predominantly not by the degree of technological sophistication of solutions, but by the level of organizational maturity, while the prospective development trajectory is associated with the transition to hyperautomation and the formation of hybrid ecosystems of the human-in-the-loop format. The results obtained have practical and scholarly value for executives of IT companies, project managers, and researchers in the field of technology management and digital transformation process management.

Keywords: business process automation, IT sector, process robotization, artificial intelligence, maturity model, digital transformation, hyperautomation, project management, operational efficiency, case studies

How to Cite?: Vitalii Yakymenko, "Automation of Business Processes in the IT Sector: From Robotization to Intelligent Ecosystems", Volume 14 Issue 12, December 2025, International Journal of Science and Research (IJSR), Pages: 2352-2359, https://www.ijsr.net/getabstract.php?paperid=SR251218162143, DOI: https://dx.doi.org/10.21275/SR251218162143