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India | Commerce and Economic Studies | Volume 14 Issue 12, December 2025 | Pages: 215 - 218
Service Quality of Public and Private Sector Banks in Thrissur Corporation
Abstract: Service quality plays a crucial role in any business, particularly in the banking industry, where it represents customer service success. There is a significant link between service quality and customer satisfaction. Studies consistently indicate that while these two concepts are distinct, they are also closely connected. The service sector has experienced substantial growth owing to its unique offerings. To ensure customer loyalty, companies aim to offer a range of amenities to their customers. The significance of service quality has increased in recent years, and there can sometimes be a gap between what customers expect and what they experience.
Keywords: Service Quality, SERVQUAL, Public Sector Banks, Private Sector Banks
How to Cite?: Dr. Anand K, Dr. Siji M.U, "Service Quality of Public and Private Sector Banks in Thrissur Corporation", Volume 14 Issue 12, December 2025, International Journal of Science and Research (IJSR), Pages: 215-218, https://www.ijsr.net/getabstract.php?paperid=SR251203114551, DOI: https://dx.doi.org/10.21275/SR251203114551