A Context-Aware Event-Driven Microservices Framework for Integrating ServiceNow and Third-Party Enterprise Applications

Bhanu Pratap Mahato

Abstract: Modern enterprise environments operate across multiple platforms such as ServiceNow, Salesforce, Slack, and SentinelOne, each excelling in its own domain. However, integrating these systems to respond contextually and in real time remains a challenge. This article presents a context-aware, event-driven microservices framework that enables intelligent and adaptive integration across enterprise tools. By utilizing asynchronous messaging, contextual metadata, and middleware orchestration, the model reduces manual intervention and enhances scalability and responsiveness. Real-world case studies and performance benchmarks demonstrate significant improvements in latency, throughput, and automation quality, underscoring the framework?s potential for transforming traditional enterprise integration.

Keywords: ServiceNow, Event-Driven Architecture, Microservices, Enterprise Integration, Intelligent Automation

How to Cite?: Bhanu Pratap Mahato, "A Context-Aware Event-Driven Microservices Framework for Integrating ServiceNow and Third-Party Enterprise Applications", Volume 14 Issue 10, October 2025, International Journal of Science and Research (IJSR), Pages: 1179-1182, https://www.ijsr.net/getabstract.php?paperid=SR251022170136, DOI: https://dx.doi.org/10.21275/SR251022170136