The Intersection of Artificial Intelligence and Emotional Intelligence: Transforming Workplaces and Consumer Experiences

Pavan Navandar

Abstract: This white paper explores the integration of artificial intelligence (AI) and emotional intelligence (EI) and their transformative impacts on workplaces and consumer experiences. Based on empirical data from a diverse sample of respondents, with equal gender representation, it examines attitudes, emotional responses, and demographic factors influencing AI adoption. The findings underscore varying levels of trust in AI systems and a spectrum of emotional reactions towards AI integration, highlighting the necessity for strategic approaches to maximize benefits while addressing challenges.

Keywords: AI integration, emotional intelligence, workplace impact, consumer experience, AI adoption