International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Call for Papers | Fully Refereed | Open Access | Double Blind Peer Reviewed

ISSN: 2319-7064


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Comparative Studies | Social Science | India | Volume 13 Issue 4, April 2024 | Rating: 4.6 / 10


A Comparative Study on the Level of Satisfaction of the Customers from the Policies and Services Offered by LIC and ICICI Prudential

Varna T M


Abstract: Objectives: To find out the level of satisfaction of the policy holders from the insurance policies and services offered by LIC and ICICI Prudential. The study is restricted to Ernakulam District and the period of study was one month. (1) Data abstracted included policyholders? gender, age, marital status, education, occupation and income wise classification. Findings: (1) Life insurance policies are the main investment plan to secure life (2) Agents/Advisors are the main information provider of Life insurance companies (3) Majority of the respondents both LIC and ICICI have the opinion that the company is offering better customer service. Conclusion: On the basis of the present study, it can be concluded that the policyholders have experienced different levels of services. As such, all the policy holders of both LIC and ICICI have shown their satisfaction towards the services of both insurance companies.


Keywords: LIC, ICICI Prudential, Perception, FPI, AAA (Ind)


Edition: Volume 13 Issue 4, April 2024,


Pages: 1973 - 1975


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