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Research Paper | Hotel Management | India | Volume 13 Issue 2, February 2024

Emotional Intelligence: How it Impacts on Environmentally Responsible Behavior of Tourists

Trupti Patole | Dr. Swati Sharma ^[4] | Dr. Kshitiz Sharma

Abstract: The purpose of this article is to find out the impact of emotional intelligence on the environmentally responsible behavior of tourists. The findings of this article will focus on whether emotional intelligence impacts the responsible behavior of tourists. Whether emotionally intelligent tourists carry the appropriate or responsible behavior. To find out the impact we have referred to various articles. Emotional intelligence is a physical and mental trait of human beings and it is important in handling interpersonal relationships, and an improved version of a sense of responsibility. This article will examine how and to what extent emotional intelligence can impact the responsible behavior of tourists when they visit tourist destinations. A tourist is a carrier of cultural values and social etiquette and whenever they visit, they express these values and etiquettes to the locals. The article will find out how emotional intelligence helps in being responsible at the destination. Tourism and tourists are two sides of a coin. The tourism sector is customer customer - centric sector and tourists explore tourism for enjoyment, education, pleasure, business, and experience new cultures while being responsible for preserving the environment, and culture. Emotional intelligence plays an important role in understanding this responsibility and implementing it appropriately while exploring tourism destinations.

Keywords: Emotional Intelligence, Environmentally Responsible Behavior (REB) Sustainable Tourism, Tourism and Hospitality Industry

Edition: Volume 13 Issue 2, February 2024,

Pages: 674 - 677