Streamlining Order Management in Manufacturing - Overcoming Challenges for Seamless B2B and B2C Customer Experiences

Nilesh D. Kulkarni, Saurav Bansal

Abstract: This paper presents a framework for designing an order processing platform in the manufacturing industry, particularly for companies with multiple Enterprise Resource Planning (ERP) systems. It highlights the challenges of managing order processes and systems, including ERP integration, in both B2B and B2C contexts. The paper outlines the necessary components for a robust order management system, addressing the complexities of different customer interfaces and order fulfillment methods. It proposes a solution involving an aggregator ERP system to manage interactions across various ERPs, ensuring seamless operations and effective management of complex ERP landscapes. This approach aims to provide a unified customer view and efficient order management across diverse ERP systems.

Keywords: Order Management System, Manufacturing Industry, ERP Integrations, Order Fulfillment, Unified Customer View, Diverse ERP Systems, Complex ERP Landscape, Efficient Order Management