Inpatient Satisfaction Survey: A Quality Improvement Project

Nabanita Das Pati, Suchandra Pandit

Abstract: Patient satisfaction is a critical measure of healthcare quality, influencing patient outcomes and operational efficiency. This study aimed to evaluate patient satisfaction with healthcare services in the medicine ward of Howrah District Hospital, West Bengal. A survey of 60 patients was conducted using a semi - structured questionnaire to assess various factors such as waiting time, staff behaviour, treatment quality, and facility conditions. The results revealed a mix of positive feedback, with 56.7% of patients satisfied with emergency staff behaviour, but areas such as cleanliness, availability of drinking water, and diet quality received lower ratings. These findings suggest key areas for quality improvement efforts.

Keywords: Patient satisfaction, healthcare quality, hospital services, quality improvement survey