International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Call for Papers | Fully Refereed | Open Access | Double Blind Peer Reviewed

ISSN: 2319-7064


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Research Paper | Public Administration | Indonesia | Volume 12 Issue 7, July 2023


Analysis of E-Governance Program "Badung Smart City" at the Department of Population and Civil Registry Office of Badung District, Bali, Indonesia

Yudhiantara I Made | Lilik Antarini [2] | Adi Permana Putra I Putu


Abstract: In general, the weak performance of the bureaucracy, especially in developing countries, has been responded by public administration experts by introducing various paradigms. The latest strategy proposed is the effort to create a good governance system. Within the framework of this effort, the E-Government (e-Gov) model was introduced as a mechanism for interaction between the government and the community and other parties, by utilizing ICT advances to improve the quality of public services. Currently, the concept of e-Government has been moderated into e-Governance which has included aspects of community empowerment (civic engaging) and public participation. The dynamics of public services continues to evolve in line with the demands of society. In line with the dynamics, the Smart City concept emerged, namely a city that is more humane to its citizens, starting with the concept of planning, structuring and managing cities that are mutually integrated in all aspects of life. In the Badung Regency Government, the Badung Smart City Program has also been introduced. This program is held as a form of implementing the Electronic-Based Government System. For researchers, it is essential to delve in the practice of Badung Smart City from an e-Governance perspective because both prioritize community involvement. The research uses qualitative methods, with interactive model analysis techniques from Miles, Huberman and Saldana (2014). Data collection was carried out using documentation, interviews and observation techniques. The results of this study indicate that SPBE in Badung Regency is at the stage of adaptation and integration. The implementation of the Badung Smart City Program (PBS) is marked with a website address at https://map.badungkab.go.id/ with 14 categories of information. The BSC information is more of an image and mapping data, and minimal narration. The adaptation and integration perspectives have been well implemented, but from the substance of e-Governance, community electronic participation and Community Empowerment the actions and impacts are not yet clear.


Keywords: Electronic Government, Electronic Governance, Electronic-Based Government System, Smart City


Edition: Volume 12 Issue 7, July 2023,


Pages: 1119 - 1129


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