Determinants of Organizational Citizenship Behavior: An Analytical Study of the Opinions of a Sample of Workers in the General Electricity Company

Hasan A. Emran, Fathia M. Elhony

Abstract: The study aimed to identify the most important determinants of organizational citizenship behavior in the General Electricity Company, and the study was applied to a sample of (133) employees in the company, where the questionnaire was used as a data collection tool. By analyzing this data, a number of results were reached. The results revealed that one of the most important determinants of organizational citizenship behavior is organizational justice, which positively affects the components of organizational citizenship behavior. Where the study sample believes that the employees' sense of equality and fairness, whether with regard to the fairness of procedures, distribution or dealings Promotes organizational citizenship behaviors. Additionally, Job satisfaction would also significantly enhance organizational citizenship behaviors. Moreover, The study found that job satisfaction could be obtained through satisfaction with working conditions. In addition, The results showed that the presence of transformational leadership enhances the confidence of workers and motivates them.

Keywords: organizational commitment, organizational justice, organizational citizenship. Job satisfaction, transformational leadership

How to Cite?: Hasan A. Emran, Fathia M. Elhony, "Determinants of Organizational Citizenship Behavior: An Analytical Study of the Opinions of a Sample of Workers in the General Electricity Company", Volume 12 Issue 7, July 2023, International Journal of Science and Research (IJSR), Pages: 1106-1109, https://www.ijsr.net/getabstract.php?paperid=SR23708090931, DOI: https://dx.doi.org/10.21275/SR23708090931