International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Call for Papers | Fully Refereed | Open Access | Double Blind Peer Reviewed

ISSN: 2319-7064


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Research Paper | Medicine | Kenya | Volume 12 Issue 12, December 2023


Impact of Telemedicine on Enhancing Healthcare Services in Kenya: A Comprehensive Review

Juliana S. Tisnanga | Dr. Joanes Kyongo [3]


Abstract: The purpose of this article is to review the literature on telemedicine technology and how it can improve healthcare services in Kenya. This review is informed by the Technology Acceptance Model (TAM) and the Unified Theory of Technology Acceptance and Use Theories (UTAUT). These two theories anchor the assumptions on users' acceptance and use of technology. Telemedicine being one the fastest growing technologies in the delivery of healthcare services has received attention from scholars and practitioners. The uptake of this technology in Kenya is relatively low compared to other nations. This paper therefore aims to assess the importance of telemedicine and the role it can play in improved delivery of healthcare services in Kenya. A literature review of extant evidence on the effectiveness or otherwise of telemedicine has been conducted. The paper has reviewed current papers on telemedicine between 2020 and 2023 from various locations around the globe. The findings indicate that telemedicine is both feasible and practical for the effective and efficient delivery of healthcare services. Even though there are challenges, strategic management healthcare services can overcome these challenges and eventually maximize the benefits of telemedicine in Kenya.


Keywords: telemedicine, healthcare, service, delivery, technology


Edition: Volume 12 Issue 12, December 2023,


Pages: 1871 - 1877


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