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Analysis Study Research Paper | Public Administration | Indonesia | Volume 12 Issue 1, January 2023
The Influence of Leadership Style and Organizational Culture on the Quality of Waste Services in the Jakarta Province Department of Environment
Abstract: The function of the state apparatus as a public servant is to provide services to the people. Services, especially public services aim to prosper the community. Professional public service is a public service characterized by the accountability and responsibility of the service provider. Service cannot be separated from human life. Although the demands are often not in accordance with expectations. The low quality of DKI Regional Government services and the description of several contributing factors is that the influence of leadership style has not been maximized in providing encouragement that can influence environmental service employees and the community to implement various policies that are directly related to waste problems. Meanwhile, the organizational culture factor is mainly that employees and the public do not understand regional regulations and do not comply with various regional regulations as well as organizational cultural norms and values that lead to employee behavior to create a clean environment free of waste. Basically service is the result of work achieved in carrying out the tasks and work assigned to someone. Service in achieving its goals is highly dependent on performance. In the sense of providing good and quality service to customers, access will be achieved in achieving goals. Currently, the performance of Garbage Services at the DKI Jakarta Province Environmental Service is a major concern and can be used as one of the agency's strategies to satisfy customers. The purpose of research on the influence of leadership style and organizational culture on the quality of waste services in Jakarta is to scientifically analyze the factors that influence this research. While the purpose of this research is: to analyze how much influence leadership style has on waste services in DKI Jakarta. And analyze how much influence organizational culture has on waste services in DKI Jakarta.
Keywords: leadership, culture, organization, quality, service
Edition: Volume 12 Issue 1, January 2023,
Pages: 877 - 884