International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Call for Papers | Fully Refereed | Open Access | Double Blind Peer Reviewed

ISSN: 2319-7064


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Research Paper | Psychology Science | India | Volume 12 Issue 11, November 2023


Internet Anxiety, Internet Self-Efficacy and E-Service Quality

Dr. Balbinder Singh [2]


Abstract: The present study aims at studying the relationship among Internet Anxiety, Internet Self-efficacy and E-service Quality. A sample of 250 adults (both male and female) within the age group of 25 to 30 years, living in Amritsar City (Punjab) was selected through random sampling. E-S-QUAL, proposed by Parasuraman et al. (2005), internet self-efficacy scale designed by Kim & Glassman (2013) and Internet anxiety scale designed by Joiner et al. (2007) measures have been used to e-service quality, internet self-efficacy and internet anxiety respectively. The results very clearly indicated that there are significant correlations among these three variables.


Keywords: E-service quality, Internet self-efficacy and Internet anxiety, Internet, websites, Mental Health


Edition: Volume 12 Issue 11, November 2023,


Pages: 815 - 819


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