Transformed Online SAP Ticketing System

Rajesh Azmeera, Rhea Khanna, Deepak Nanuru Yagamurthy

Abstract: As IT world is growing, when incidents are raised or you?ve started facing challenges as simple as that your laptop issued to you is not working. Or you needed some software to be installed on your laptop. You can?t install them on your own or can?t be fixed by yourself. How to do you reach out to support team who helps you with a fix?\You can reach out to them over email, in person, phone or by creating an incident. Assume, like you, there are other people also facing some issue and want to reach out to support team. Emails can go to a junk/spam. In person there could be a big queue similarly reaching over phone. All these are manual activities and difficult to track as business grows.

Keywords: SAP Online Ticketing System, ITSM, Service Desk, SAP End User experience