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Research Paper | Information Technology | Greece | Volume 11 Issue 7, July 2022

Usability and Accessibility of Greek Mobile e-Government Websites

Panagiotis Tzavaras ^[2] | Athanasios Davalas ^[2]

Abstract: The early success of citizen-facing mobile initiatives highlights the opportunity for the government to improve the way that does its business by adopting a mobile digital strategy internally. The high utilization of public websites intensifies theneed for efficient and effective speed service delivery. ?obile government websites' usability and accessibility are the main dimensions that determine the quality and functionality of mobile e-government. Through this research, the main goal is to analyze selected public sector websites in terms of accessibility and usability. This study contains some evaluation techniques focused on the assessmentof Greek government websites from mobile devices. The main tool used for the elaboration of this research is "Dareboost". The findings revealed the most common usability and accessibility problems that affect the performance of government websites. The study also includes suggested recommendations for the improvement of usability and accessibility of Greek Public Websites with the ultimate goal of increasing citizens' satisfaction with services provided to them.

Keywords: Accessibility, usability, e-government, mobile website, public sector

Edition: Volume 11 Issue 7, July 2022,

Pages: 496 - 502