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Research Paper | Commerce and Economic Studies | India | Volume 11 Issue 1, January 2022

Online Shopping: A Study on Consumer Behaviour towards Online Shopping and Customers Satisfaction

Priyanka Rani ^[3] | Jyoti Chandela ^[2]

Abstract: Online shopping helps to customers. Due to the blessing of online shopping has emerged which influence the people. Business provides advanced models of online shopping dimension that are appropriate services to customers. Nowadays people life style is different and nobody want to waste their time to want going crowded market. E-shopping is a boon as it saves a lot of time. Any time people can buy products even in holiday season. It saves time to wait in long lines of search product from a store for particular item. Buy goods through mobile, tablets, laptop etc. Crore people buy through e-commerce. With advancement and technology of service people can now do various things at comfort of their products. Overall online shopping satisfaction is mixed and consumers are concern about the security of online transactions system.

Keywords: Online shopping, Customer satisfaction, Product variety, Product delivery, E-Commerce, Perception

Edition: Volume 11 Issue 1, January 2022,

Pages: 795 - 796