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Masters Thesis | Business Administration | Kenya | Volume 10 Issue 11, November 2021
ICT Integration and Performance of Libraries in Public Universities in Nairobi City County, Kenya
Leah Mary Wangari K | Joshua Tumuti [2]
Abstract: Mwangi (2018) observed that Jomo Kenyatta Memorial Library (University of Nairobi) users indicated poor collection development, limited access to information and poor service delivery as major challenges they are facing. The user needs have also changed and users are demanding for quick and easy access of information without necessarily going physically to the library. This raises the need for libraries to change the way they provide access to information for their users. The libraries have started integrating ICT in their functions as a way to solve the above mentioned challenge. A link between ICT integration and performance was discussed in the empirical literature. The study empirically assessed e - resources, social networks, information management systems, networking and how they have affected performance of Post Modern Library (Kenyatta University) and Jomo Kenyatta Memorial Library (University of Nairobi). The study employed Resorce Based View Theory. Descriptive cross sectional research design was adopted for the study. The target population was made up of 74 professional library staff from both libraries. Primary data was collected through semi structured questionnaires. Data analysis was based on descriptive and multiple regression analysis. The study concluded that ICT integration in both Post Modern Library and Jomo Kenyatta Memorial Library had enhanced their performance. The study recommended for academic libraries to embrace networking and through resource sharing they could enlarge their collection.
Keywords: Performance, ICT integration, e - resources, social network, information management system, networking
Edition: Volume 10 Issue 11, November 2021,
Pages: 892 - 895