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Research Paper | Human Resource Management | India | Volume 10 Issue 2, February 2021

A Study on Importance of Attitudes and Values among the Employees of the Hospitality Industry

Aamir Ahmad Shah | Mohammad Junaid Khan | Anuj Gupta

Abstract: It's not Yours customers job to remember you it's your obligation and responsibility to make sure they don't have the chance to forget you-Patricia Fripp. In hospitality sector the most important thing that is always noticed is Attitude. Employers need to be sober and decent irrespective of any serious issue it shows a positive, enthusiastic and generous atmosphere in the organization. Calm and composed minds always lead to the milestones in this sector as employers' attitude is the main key to success. Employees discipline and employees' manners will be representing a particular brand and because of his attitude only the rating of the particular organization depends. Well in this paper weseek to analyze the importance of employees with the proper attitudes and having quality skills. Well in this research paper we will deal with attitude and values of employees in restaurant. We will be covering this survey in the area of Nagpur Maharashtra where we are going to deal with 5 restaurants and their employees and customers about the attitude and value of employers.

Keywords: Hospitality, Attitude, Employee discipline, Employee manners Organization, Success, Restaurants

Edition: Volume 10 Issue 2, February 2021,

Pages: 926 - 929