Acceptance of M-Wallet Services between Male and Female Users

Bindiya Tater, Kishor John

Abstract: M-Wallet is an innovative payment instrument that arises under financial technology. M-Wallet helps to simplify the user?s daily life, in which users can perform their routine transactions without adopting physical currencies. The study explores the factor that leads to acceptance of M-Wallet services among male and female users based on benefits and uses, intention to use, and security and trust.261 male and 161 female users of the various occupations, education, and income level were surveyed. The study is descriptive, and a conceptual model is constructed to identify the association between Construct 1: Benefits and uses, Construct 2: Intention to use, Construct 3: security and trust, and adoption of M-Wallet services. Literature Review is, in addition, to know about studies conducted on the adoption of M-Wallet services. A structured questionnaire is formed on a Google Form to collect responses from respondents through email, WhatsApp, Facebook, and Telegram. Random and convenience sampling technique was used. Kruskal Wallis and Chi-Square Test were applied to examine the hypothesis. The study recommends the government lay down policies focusing on the growth of the mobile wallet industry. The study will stimulate the adoption of M-Wallet services among users, and the study will be valuable for service providers, mobile app writers, and institutions that facilitate and regulate m-services.

Keywords: M-Wallet, Services, Adoption, Benefit, Use, Intention, Security, Trust