International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Call for Papers | Fully Refereed | Open Access | Double Blind Peer Reviewed

ISSN: 2319-7064

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Masters Thesis | Economics & Management | Indonesia | Volume 9 Issue 8, August 2020 | Rating: 7.1 / 10

Performance of the Bank Perkreditan Rakyat (BPR) in Mengwi Subdistrict Mengwi Using Method Balanced Scorecard (BSC)

I Putu Agus Suryawan | Ida Bagus Panji Sedana

Abstract: BPR is a company engaged in financial services. In the district of Mengwi, Badung Regency, Bali Province. Mengwi is one of the sub-districts which is the administrative area of the Badung Regency. In this district there are at least the BPR operating as the financial services provider for the community in Mengwi sub district. Balanced Score card is a management concept that measures the company's performance through four perspectives of financial Perspective, customer perspective, internal business process perspective and a growth and learning perspective. Balanced Scorecard is intended to document strategic logic in a causal relationship between the current activity of an organization with long-term success and a balanced scorecard is a valuable tool in measuring the performance of a company. This research aims to determine the performance of BPR in Mengwi sub district. The data source used is primary data and secondary data. Data collection methods are interviews and questionnaire. The data analysis techniques used are quantitative descriptive using SPSS 25.00 applications as analysis tools and data analytics techniques based on the assessment of the four perspectives of Balanced Scorecard (BSC). Furthermore, also calculations by using composite index to measure the performance of BPR Balanced scorecard overall. The results of this study showed that the performance of BPR in the district of Mengwi based on the financial perspective is good with a percentage of performance of 83%, the customer's perspective is good with a percentage of performance of 88%, the perspective of internal business process is good with a percentage of performance by 97%, the perspective of learning and growth is good 80 with Overall, the average BPR performance assessment in Mengwi sub district from 2016 to 2018 based on BSC is good with a total percentage performance of 88%.

Keywords: Bank Perkreditan Rakyat, Balance Scorecard, Bank Performance

Edition: Volume 9 Issue 8, August 2020,

Pages: 1371 - 1377

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