IT Infrastructure - Operations, Strategy and Workflow

Anshuman Awasthi

Abstract: IT Operations Management is a perfect mixture of Art, Science, and Technology. A leader needs to be on the lookout for the latest technology, but also he needs to focus on the training of his team members. The technology is changing at a rapid pace and supporting every Business function IT operation needs to adapt automation and be on the path of Continuous Service improvement. A leader needs to run and monitor a process-driven Network Operations Center (NOC) so that his core team can focus on various project initiatives. Let us review an IT Operations template but creating some goals and see some examples on how to achieve them.

Keywords: IT Operations Strategy, IT Operations Management, IT Operations Template, IT Infrastructure Risk Factors, IT Operations Workflow