International Journal of Science and Research (IJSR)

International Journal of Science and Research (IJSR)
Call for Papers | Fully Refereed | Open Access | Double Blind Peer Reviewed

ISSN: 2319-7064


Downloads: 155 | Views: 303

Research Paper | Management | India | Volume 9 Issue 3, March 2020 | Popularity: 6.1 / 10


     

Vendor Satisfaction with Reference to Sai Deepa Rock Drilling Tools

V. Shilpa, S. Geethanjali, Dr. Sd. Mansoor Pasha


Abstract: Vendors are usually rated based on their performance by the firm, however, a good buyer organization allows its vendors to rate them too. This can be basically done to have an effective feedback on the performance of a firm towards its vendor. A good vendor base ensures that the end customer’s requirements are met quantitatively and qualitatively. There are various parameters that a firm may want itself to be rated on and those were brainstormed and finalized. This paper aims to explore the construct of vendor satisfaction as a factor of buyer–vendor relationship quality. Vendor satisfaction is defined as a vendor & #39; s feeling of fairness with regard to buyer organization’s incentives and vendor & #39; s contributions within an industrial buyer–seller relationship. Vendor satisfaction as a complex construct is operationalised through an index, and its determinants are measured using a survey.


Keywords: Vendor, profitability, vendor value chain, SME, vendor satisfaction


Edition: Volume 9 Issue 3, March 2020


Pages: 751 - 753



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V. Shilpa, S. Geethanjali, Dr. Sd. Mansoor Pasha, "Vendor Satisfaction with Reference to Sai Deepa Rock Drilling Tools", International Journal of Science and Research (IJSR), Volume 9 Issue 3, March 2020, pp. 751-753, https://www.ijsr.net/getabstract.php?paperid=SR20307154045

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