Vendor Satisfaction with Reference to Sai Deepa Rock Drilling Tools

V. Shilpa, S. Geethanjali, Dr. Sd. Mansoor Pasha

Abstract: Vendors are usually rated based on their performance by the firm, however, a good buyer organization allows its vendors to rate them too. This can be basically done to have an effective feedback on the performance of a firm towards its vendor. A good vendor base ensures that the end customer’s requirements are met quantitatively and qualitatively. There are various parameters that a firm may want itself to be rated on and those were brainstormed and finalized. This paper aims to explore the construct of vendor satisfaction as a factor of buyer–vendor relationship quality. Vendor satisfaction is defined as a vendor & #39; s feeling of fairness with regard to buyer organization’s incentives and vendor & #39; s contributions within an industrial buyer–seller relationship. Vendor satisfaction as a complex construct is operationalised through an index, and its determinants are measured using a survey.

Keywords: Vendor, profitability, vendor value chain, SME, vendor satisfaction

How to Cite?: V. Shilpa, S. Geethanjali, Dr. Sd. Mansoor Pasha, "Vendor Satisfaction with Reference to Sai Deepa Rock Drilling Tools", Volume 9 Issue 3, March 2020, International Journal of Science and Research (IJSR), Pages: 751-753, https://www.ijsr.net/getabstract.php?paperid=SR20307154045, DOI: https://dx.doi.org/10.21275/SR20307154045